RSH | Relocation and Immigration Services | A Day in the Life of an RSH Relocation Coordinator

A Day in the Life of an RSH Relocation Coordinator

August 6th, 2024

At RSH, we often receive questions about how we manage relocations and find homes in the Netherlands. That is why we'd like to share an inside look at our 'kitchen'. In this two-part blog series, titled 'A Day in the Life', we will take you through the daily work of both our Relocation Coordinators and our Immigration Lawyers.

What Does a Relocation Coordinator Do?

A Relocation Coordinator at RSH is responsible for the entire relocation process. This includes informing clients about everything needed for their move to the Netherlands, finding homes, organizing municipal registrations, assisting with school, doctor, and dentist registrations, and opening bank accounts. In short, everything you can think of in terms of administration and formalities when moving to the Netherlands. The Relocation Coordinator ensures that the right people and resources are utilized and that the appropriate appointments are made.

A Day in the Life of an RSH Relocation Coordinator

9:00 AM The day always starts with consulting various databases, our network of real estate agents and home search professionals, and well-known rental portals for current housing availability. Then, viewings are immediately scheduled.

10:30 AM Once the viewings are scheduled, our clients are informed and prepared as thoroughly as possible. The Relocation Coordinator plays a coordinating role here, while our Field Consultants organize the actual viewings together with the clients.

11:30 AM After reviewing ongoing tasks such as scheduling viewings and making appointments, new requests for desired support are assessed. The first introductions are scheduled. During these conversations, the needs and wishes of the new client are mapped out, and—very importantly—expectations are managed.

1:30 PM After viewings, we receive feedback from our Field Consultant. If the client is interested, we quickly liaise with the real estate agent to ensure the home is appointed to our client. The Relocation Coordinator and Field Consultant work closely together in this process. Our extensive network of real estate agents often ensures that most negotiations run smoothly.

2:00 PM The afternoon is usually dedicated to managing ongoing tasks. The Relocation Coordinator reviews received draft lease agreements and discusses them with our client, then contacts the rental agent to finalize the agreement.

The interaction between the Relocation Coordinator and the Field Consultant is crucial. The Relocation Coordinator coordinates the necessary activities, which the Field Consultant then executes, such as contacting utility companies, making appointments at the bank, and researching suitable schools in the area. Occasionally, the Relocation Coordinator also handles these tasks personally.

4:00 PM Throughout the day, the RSH Relocation Coordinator acts as a true spider in the web, directing the team both internally and externally, answering client questions, and entering new cases into our relocation management system. All with the goal of relieving our clients and ensuring a smooth and well-organized arrival in the Netherlands.

5:30 PM The day often ends with updating administration, reviewing the agenda for upcoming appointments, and updating the status of ongoing matters.

Never a Dull Moment

In this blog, we present an ideal day, but in reality, the work of a Relocation Coordinator is full of challenges, creative thinking, flexibility, and a service-oriented approach. This is precisely what makes the job so worthwhile: no day is the same, and it is immensely satisfying to know that our efforts and expertise are invaluable in facilitating a ‘life change’ for our clients.

Would you like to meet one of our RSH Relocation Coordinators after reading this blog? Send us a message at info@relocation-holland.nll or visit our website: www.relocation-holland.nl.